Returns Policy

At Gamers LLC (Gamers JO), we strive to ensure customer satisfaction. This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds when shopping through our website or mobile application.

Eligibility for Returns

You may request a return or exchange if:

• The product is defective, damaged, or not functioning as described
• The wrong product was delivered
• The product has a manufacturing defect

All return requests must be submitted within 7 days from the date of delivery, unless stated otherwise.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Digital products, including digital codes, gift cards, and subscriptions once delivered or redeemed
• Opened or used items that are not defective
• Products damaged due to misuse, negligence, or unauthorized modification
• Items without original packaging, accessories, or proof of purchase

Return Conditions

To be eligible for a return:

• The product must be in its original condition and packaging
• All accessories, manuals, and labels must be included
• The product must not show signs of use unless defective

Refund Process

• Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method whenever possible
• Refund processing times may vary depending on the payment provider or bank

Exchanges

• Exchanges are subject to product availability
• If the requested replacement is unavailable, a refund or store credit may be offered

Shipping & Return Costs

• If the return is due to a defect, damage, or incorrect item, Gamers JO will cover return shipping costs
• For other approved returns, shipping costs may be deducted or charged to the customer

Order Cancellation

• Orders may be canceled before shipment
• Once an order has been shipped, it cannot be canceled and must follow the return process

Contact Us

To initiate a return or refund request, please contact us:

📧 Email: support@gamers.jo

📞 Phone: +962 7980 44 901

🌐 Website: www.gamers.jo